Shipping & Returns
Shipping Policy
Earthborn Textiles is not held responsible for any lost or stolen goods in the mail. If you prefer to have your order shipped with insurance, please indicate this at checkout.
Shipping Within Canada
We ship out orders every 3-7 days. For custom orders, they are made within the order of which they were purchased. You will be contacted with an estimated completion date upon purchase. Your patience and support means the world to me and thank you so much for understanding the way I do business. Orders are shipped via Canada Post.
International Shipping
Earthborn Textiles is not held responsible for paying customs charges. This fee must be paid by the purchaser of our goods. International orders can take anywhere from 4-6 weeks to arrive after they are shipped since all orders must pass through customs.
Return & Exchange Policy
Returns
Goods can be returned only upon a major defect deeming the product "faulty upon purchase". Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at earthborntextiles@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at earthborntextiles@gmail.com and send your item to: General Delivery, Argenta, BC, V0G 1B0, Canada
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: General Delivery, Argenta, BC, V0G 1B0, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.